Return Policy
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Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely. When you receive your product, read the information package included and contact technical support if you have any questions. You may return products within 7 days of receipt and get a refund on the purchase price only. No Refunds, Returns or exchange on Clearance items.
Certain conditions apply so please read below: • The return must be 100% complete, with all original packaging, manuals, registration card(s) and software.• Original shipping and handling charges are not refundable. FREE shipping special means shipping is included in the price of bundle at the rate of $125 per bundle which will still be deducted for shipping and handling. • The customer will be credited the price of the product only, minus an automatic 15% restocking fee, Shipping, packaging, handling, software and any and all professional services are non refundable. • Customer is responsible for shipping charges and risk of loss on all return shipments. If uTouchPOS, and its subsidiaries have to pay any shipping costs COD or duties/fees upon receipt of the Return, that fee will be deducted from the credit due. • uTouchPOS and its subsidiaries, highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. • uTouchPOS and its subsidiaries are not responsible for lost or damaged returns. • You cannot send any returns to uTouchPOS.com without an authorized RMA # (see below). • All transportation charges, duties, taxes and fees are to be prepaid by the buyer. All other returns will be refused.If you do not cover those fees and we have to pay any fees they will be deducted from your credit if applicable. • The RMA number must be clearly marked on the box (see RMA below for instructions). • If the merchandise returned is defective or any items originally shipped are missing from the package, the retail value of that item will be deducted form the credit due. • The credit will be made within 30-60 days of receipt and verification of the merchandise returned. • Returns will not be accepted after the 7 day turnaround, and if they are accepted, at the discretion of uTouchPOS.com or subsidiaries, a restocking fee of up to 50% may apply. Order Discrepancies: Any order discrepancies, i.e, missing items/components; miss-shipments; short-shipments, must be reported either to your uTouchPOS, or its subsidiaries, customer service representative within 24 hours of receipt of the shipment. |