Return merchandise authorization

• To receive an RMA number, email RMA@uTouchPOS.com with customer name, order number and the reason for the RMA request.
• Our receiving department will refuse any product received without a valid RMA number.
• RMA numbers issued by uTouchPOS or its subsidiaries, are good for 10 days only, and product must be received by uTouchPOS, NOT its subsidiaries, within that time. RMA numbers cannot be extended or reissued.
• The manufacturer's warranty applies to products sold. Warranties vary by manufacturer.
• We highly recommend double boxing all returns to avoid damage to the manufacturer's box. Write the RMA number on the outer box. Do not write on the product box.
• No returns will be accepted without prior authorization and a Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused.
• The "Ship To" address for RMA's may differ, depending on the product. Complete "Ship To" instructions, as appropriate, will be provided along with the RMA #, where applicable.
• All products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee, at uTouchPOS, or its subsidiaries, sole discretion.
• Customer is responsible for shipping charges and risk of loss on all return shipments. uTouchPOS highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
• We are not responsible for lost returns.
• For returns of non-defective product, a 25% restocking fee may be applied, at uTouchPOS, or its subsidiaries, sole discretion.
• Any additional charges incurred in returning hardware are the buyer's responsibility.
  
  

  Helpful hints to ease the return process:

• Keep all original packaging as you received it for at least 15 days.
• Keep all products in good condition.
• Do not remove UPC codes or serial numbers.
• Do not write or mark the packaging, contents or warranty registration cards if applicable.
• Products, whether defective or not, must be returned in the proper packaging and the box must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards etc. Linked promotional items must also be included.

General returns conditions - Applicable to all returns:

• Shipping charges are not refundable.
• Exchange or return of hardware items for any reason will result in a minimum 15% restocking fee.
• Customer is responsible for shipping charges and risk of loss on all return shipments.
• uTouchPOS, and its subsidiaries, highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
• We are not responsible for lost returns.
• For returns of non-defective product, a 25% restocking fee may be applied atuTouchPOS, and its subsidiaries, sole discretion.
• Refunds will not be issued between 45-60 days from date of placement of order.
• Software, services, travel charges, programming and media products are not refundable.
• Credit will not be issued on product(s) returned in non-usable condition.
• Where a specific return period is applicable, no returns will be accepted beyond that period.
• Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within 45-60 days of receipt and verification of the merchandise returned.
• Customer cancellations of booked orders prior to shipment, regardless of the reason, are subject to a 10% administration fee or $100 whichever is more. Any order cancellation after it has been shipped is considered as a return (see Return Policy), and will be subject to a 25% restocking fee minus shipping and handling and software charges.
• Transportation charges are to be prepaid by the buyer. All other returns will be refused.
• The following items cannot be accepted for return: Software, receipt printer rolls, and ribbons, barcode labels, printer interface cards, precut sized cables, and consumable items.