Please consider Holiday Shipping delays when ordering in December. Some delays may be experienced due to the holiday rush. If you need items delivered by a specific date, please arrange for expedited shipping. No changes can be made to the shipping arrangements once item has been shipped.
- We strive to ship out orders from our site within 3-5 business days from receipt of payment, this time is generally for single units, multi units or specialty orders may be 5-7 business days, ask your account representative for details. We then ship via USPS, Canada post, UPS, and FedEx so please allow 7-10 business days for ground shipping.
- Shipping address must be a residential or business address. We will not ship to a PO Box.
- Orders returned as "undeliverable" or "refused" will be charged a minimum $35 fee.
- Orders requiring a shipping address change after being processed will be assessed a $15 to $20 fee, if possible to do so. This includes any information on the shipping label, such as address, recipient.
- Expedited ordering is available (not overnight) and additional charges may apply. Shipping and handling charges are NOT REFUNDABLE.
- Expedited shipping may be purchased at the time of sale ONLY based on availability to location. Shipping cannot be intercepted nor expedited once in the possession of the carrier. UtouchPOS/or its affiliates will arrange shipping, and packaging. UtouchPOS/or its affiliates neither accept responsibility for the carrier's performance, nor accept any responsibility for damages caused to the merchandise after it leaves SELLER's office or warehouse location. If damage occurs in route to Customer, SELLER will aid with handling the damage claim with the shipper; however, Customer will be responsible for filing a damage claim with the carrier. Inspection for concealed damage will be the sole responsibility of Customer. Any and all damaged equipment must be documented with the freight driver before the driver departs your location. Any damage must be reported immediately. Insurance will be used on all equipment shipped.
- Please note that MOST POS Bundle orders ship in multiple boxes from multiple warehouses. Please allow 7-10 business days from the day you received your tracking number in the shipment notification email for all your boxes to arrive as may be applicable. After the 10 business days, if you have not received an item, please email shipping@uTouchPOS.com and reference your Order Number, Full Name used at purchase, Email, and the Missing Item.
- All shipping and applicable restocking charges related to refused shipments are the responsibility of the party placing the original order.
- Our warehouses are located in the USA and Canada and as such, parts may arrive from either one of our four warehouses. As such, all and any charges for customs and duties are the responsibility of the client only.