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uTouchPOS Technical Support

uTouchPOS wants to make sure your point of sale hardware integrates well into your business and provides you with years of excellent service.

As such, we can offer phone and virtual support as well as on-site installation and repair.

From barcode scanner configuration to wireless receipt printer installation, our tech support team has you covered.

If your technical support contract has ended and you are in need of Technical assistance, you can purchase a Per incident Ticket below or get an extended support contract:

Buy It Now - Technical Support Per incident/call

Buy It Now - Extend Technical Support

Hardware Setup:

When you first receive your system, you can follow the instructions below to setup your system. You can also email us support@utouchpos.com to setup a time and appointment for a technician to log in and assist in setting you up.

Hardware Setup Manual
When you first receive your system, this guide can help you through the setup process.

Hardware Setup Videos and Screenshots
When you first receive your system, this guide can help you through the setup process.

Drivers & Downloads
All systems are shipped with OS installed. New items such as printers and Pole displays and NEW Touchscreens all come with Driver CD. If you need a driver, you can click here and search for the item you are looking for or contact us at support@utouchpos.com

Software Setup and Manual

The Utouchpos++ Software is always available online for download. And the user manual and online videos and support give you all the tools you need for proper usage.

UtouchPOS++ Software Guide/Manual
This guide can help you learn how to setup and use your software and serve as a point of reference whenever needed.

Other UtouchPOS ++ FAQs
All the How to Step by step screenshots of Utouchpos++ Software and the latest updates.

UtouchPOS ++ Videos
Simple tutorial videos showing you the step by step on the Software setup and usgae

Virtual Support:

One of the best ways to communicate with our Technicians is by creating a ticket on our support forum and helpdesk, and a technician will start communicating with you. Plus you will find all sorts of tips and answers on the Forums in our Online support center.
With high-speed Internet, our Virtual On Site Support gets you back to business in a snap! Our Help Desk team utilizes secure remote login software to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk!

Online SUPPORT

Standard Technical Support provides coverage for the following issues:

1.Installation of the system, limited to the hardware & software included within the purchased system
2. Hardware/software issues related to manufacturer defects
3. Software related issues not covered within provided manuals

Standard One Year Technical Support does not provide coverage for the following issues:

1. Hardware/software issues resulting from physically damaged equipment, or any outside influence
2. Hardware/software issues resulting from viruses, 3rd party software, and changes to the original manufacturer’s specifications, including lost passwords & deleted files.
3. Software training

If you have any questions please email: Support@uTouchPOS.com

On-Site Repair

Experience the ultimate in service and peace of mind for your uTouchPOS Point of Sale system with our North American On Site POS Repair Services! When you’ve got a hardware failure, we’ve got you covered with:

uTouchPOS Technical Support

Buy It Now - Technical Support Per incident/call Buy It Now - Extend Technical Support

Buy It Now - Technical Support Per incident/call

Buy It Now - Extend Technical Support